Effective Date: April 22, 2026

This Refund and Returns Policy applies to purchases made at ramaneclipsesolutionsllc.com, operated by Demeris Systems LLC (“we,” “us,” or “our”). Your satisfaction is our priority. If you are not completely satisfied with your order, please review the following terms.

1. Return Window

You may request a return within thirty (30) calendar days of the delivery date. Requests received after this window cannot be accepted unless required by applicable law.

2. Eligibility

To be eligible for a return, the item must be:

  • In its original, unused condition with all tags, accessories, and original packaging intact.
  • Accompanied by the order number and proof of purchase.
  • Not listed under the “Non-Returnable Items” section below.

3. Non-Returnable Items

  • Final-sale, clearance, or items explicitly marked “non-returnable” at the time of purchase.
  • Personalized, custom-made, or engraved items.
  • Perishable goods, intimate or sanitary items, and gift cards.
  • Items showing signs of use, damage, or alteration not attributable to a manufacturing defect or shipping mishap.

4. How to Request a Return

  1. Email support@demeris.us within 30 days of delivery with your order number, the item(s) you wish to return, and the reason.
  2. Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and the return shipping address.
  3. Ship the item back using a trackable carrier. Please include the RMA on the outside of the package.

Returns received without a valid RMA may be refused or delayed.

5. Return Shipping Costs

If the return is due to our error (wrong item shipped, damaged in transit, or defective on arrival), we will cover the return shipping cost and issue a prepaid label. For change-of-mind returns, the customer is responsible for return shipping. Original shipping fees are non-refundable unless the return is due to our error.

6. Inspection and Refund Processing

Once we receive and inspect your return (typically within 3–5 business days of receipt), we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to the original payment method within five to ten (5–10) business days after approval. Your bank or card issuer may require additional time to post the refund.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@demeris.us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original for a refund and place a new order for the desired item.

9. Order Cancellations

You may request cancellation of an unshipped order by emailing support@demeris.us. Once an order has been dispatched, our standard return process applies.

10. Lost or Stolen Packages

If tracking shows your package delivered but you have not received it, please: (i) check with neighbors and household members, (ii) contact the carrier, and (iii) contact us within 7 days of the marked delivery date. We will assist in filing a carrier claim where applicable.

11. Chargebacks

We work hard to resolve issues directly. Please contact support@demeris.us before disputing a charge with your card issuer — most issues can be resolved faster through direct communication.

12. Consumer Rights

Nothing in this Policy limits any statutory rights you may have under U.S. federal or state consumer-protection law. Where applicable law provides greater protection, those rights apply.

13. Contact Us

For any return, refund, or order issue, please reach out:
Demeris Systems LLC — Customer Service
1908 Thomes Ave STE 58792, Cheyenne, WY 82001, United States
Email: support@demeris.us · Phone: +1 (702) 518-2683
Business hours: Monday–Friday, 9:00 AM – 6:00 PM (Mountain Time)